Information

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Shipping

All of our products are shipped by air from Australia using international postal services. Shipping to the US is currently free, while shipping to Canada is at a flat rate of US$9.95. Due to the distance to North America, shipping generally takes 2 weeks to metro areas and longer to addresses outside these. You will receive tracking information via email so you can monitor the progress of the delivery of your order. Delays to international shipping do happen and unfortunately are out of our control. If you need your weep hole covers urgently, we may not be the best option for you.

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Returns

We offer a change of mind policy where you can return your weep hole covers to us for a refund. You must return your items within 30 days of receiving them, and they must be unused and in their original packaging to be eligible for a refund. We do not cover postage costs for returning your items to us, and any shipping costs paid are non-refundable. Upon receiving and inspecting your items, we will refund to the same payment method used at checkout.

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Payments

Our store accepts all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All of our card payments are handled through Stripe, a highly secure and reliable payment platform. We also accept payments via Apple Pay, Google Pay, and use the latest SSL encryption technology to protect our customers’ data. After completing payment with us, you’ll receive an email with a summary of your order along with a downloadable PDF payment receipt.